Coolmaily
Resource

Get started in minutes

Quick-start guides, best practices, and FAQs.

🚀
Quick Start
  • → Create an account and log in
  • → Configure your email provider
  • → Import contacts
  • → Create an email template
  • → Send your first campaign
📋
Provider Setup
  • → AWS SES setup guide
  • → Azure ACS setup guide
  • → Alibaba Cloud DirectMail
  • → How to enable international sending
🛡️
Compliance Guide
  • → What is permission-based sending
  • → How to reduce bounce rate
  • → Unsubscribe best practices
  • → AWS SES sandbox removal

Frequently Asked Questions

How do I get started? +

Register an account, configure your email provider (AWS SES / Azure ACS / Alibaba Cloud), import contacts, create a template, and start sending.

Which email providers are supported? +

AWS SES, Azure Communication Services (ACS), and Alibaba Cloud DirectMail. Switch between them anytime from the admin panel.

How do I send international emails? +

Use Alibaba Cloud DirectMail with the Singapore node (ap-southeast-1), or AWS SES in an overseas region. Alibaba Cloud requires applying for international sending permission in the console.

What happens if my bounce rate is too high? +

Hard-bounce addresses are automatically marked as invalid and skipped in future sends. If your bounce rate exceeds 2%, your account is auto-suspended to protect your sender reputation. Clean your list and contact support to restore.

Still have questions?

Email us at support@coolmaily.com

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